Informativa sui rimborsi

> RETURNS
Since we check all goods before sending out, we do not exchange or refund any good. All sales are final. If goods are damaged due to transportation, clients have 7 days since delivery to get in touch with us and send the item back to Flower Distribution srl. If we have approve a return, items need to be returned with proof of purchase within 14 days upon receipt. We do not take responsibility for losses of or damages to returned goods during transit. Usage of a trackable system to return any items to us is strongly recommended. Refund will take place after we received the retuned goods. Returns without any query approval will not be accepted. Please do not send your purchase back without any query approval to us or to the manufacturer. We inform that all the products won by “raffle” can’t be replaced or refunded

> REFUND OR CANCEL ORDER POLICY
Following approved return, we will refund you the price paid for the cancelled order (or part of the order), minus any collection or return charges (if any). We will also refund any standard delivery charges paid, or an amount equal to those charges if you elect to use a more expensive delivery method. Following Any order cancellation request via email will result in a 10% cancellation fees applied to the order amount (excluding shipping cost).We will pay the refund within 30 days after the day:

- You notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or,

- We receive the approved goods you returned to us, where you are in receipt of the goods.

In case of cancellation, we will refund you using the same means of payment as you used to pay for your order. In case of damaged goods and approved returns, we will refund you first with a voucher as high as the paid amount. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.

We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for authorized goods.